Frequently asked questions

No. All products are intended exclusively for research and laboratory purposes (in vitro). They are neither medicinal products nor food supplements and are not intended for human or animal use.

Laboratories, research institutions, companies with their own research and scientific customers. A research-purpose agreement is confirmed with the order; details in the terms and conditions.

Published certificates of analysis are in the Lab section, sorted by product. If no test report is available for a product yet, it is marked there as “pending”.

An independent laboratory with no connection to our company. Testing covers identity (mass spectrometry), purity (HPLC), heavy metals and endotoxins.

Handover to the carrier usually within 24–48 hours of payment being received. Germany: DHL Standard €5.99 (2–5 working days) or Express €6.99 (1–3 working days), free from €100. EU: GLS €9.95–15.95 depending on zone, free from €180. All details on the shipping page.

The product is currently out of stock and will be delivered as soon as new stock arrives. Delivery can take up to 18 working days. The notice is shown on the product page, in the basket and at checkout.

Payment is processed via Stripe. Card payment is offered as well as – depending on your device – Apple Pay, Google Pay and other methods available in your country. Card details are processed exclusively by Stripe.

After handover to the carrier you will receive an e-mail with the tracking number. The status is shown on the order tracking page after entering your e-mail address and postcode.

Unopened: cool (2–8 °C) and dry, at −20 °C for longer periods, always protected from light. Bring to room temperature before opening. In detail in the guide Storing lyophilised peptides.

Whether a right of withdrawal exists depends on whether you order as a consumer or as a business customer; sealed goods whose seal has been removed are excluded. The rules are set out on the withdrawal page and the refunds page.